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If there’s an issue,
we make it right, fast.
We’ve got you covered from the time you begin thinking about purchasing SIMBR products.* If there’s any complication along the way, our FAQ page is a great place to start. If that doesn’t cut it, our customer support team is here.
If you are within 30 days of purchase, you can return your SIMBR items for any reason. We guarantee that your product will be free of issues when it is sent to your door, so if anything comes up, we’ve got you covered with a return or replacement, no questions asked. Contact our support staff with your Amazon order number as proof of purchase.
All items are covered for a solid 24 months. If there is a quality issue with your device, you are eligible for a free replacement, sent to your house without the headache. Contact our support staff with your Amazon ordernumber as proof of purchase.
Note: SIMBR 24-Month Warranty is valid only for products purchased from SIMBRDirect on Amazon or other SIMBR authorized retailers on Amazon in official regions of sale. If you purchased your product from another seller, please contact them directly for service and warranty terms. Please see our terms and conditions for more detailed information.